Guess a Delta voucher number, get a free flight?
Are clever passengers picking random numbers to redeem flight vouchers through Delta Air Lines’ Web site? That’s the contention of one traveler who is stuck in a redemption nightmare from which their appears to be no easy way out.
Jason Plott is a Delta frequent flier who was recently issued $400 in vouchers for being bumped from a flight. But when he went to the airline’s site yesterday to cash in his credits, he found only $6 left. What had happened?
“They told me that Kalina Sanders had used them for a flight,” he said.
Kalina who?
“I have no clue who she is,” he says.
A Delta representative also read two other names of passengers he didn’t recognize. “I think they were guessing voucher numbers to get free flights,” he says. He spent an hour on the phone, with no resolution.
Eventually, Plott received a call from Delta saying he would have to wait 7 to 10 days for a fix, which he’s unhappy about. “Not a very professional way to handle this,” he adds.
The ability to redeem vouchers online is relatively new to Delta. Some airlines still don’t permit it, and there’s a reason: Allowing vouchers to be cashed in online increases redemption rates. Carriers need to keep their redemption rates well under 10 percent in order to continue indiscriminately throwing them at passengers whenever they overbook a flight.
Plott may have either stumbled on a hiccup in Delta’s system that somehow switches names and voucher numbers — in other words, an innocent mistake — or worse, passengers have figured out a way of fraudulently guessing and redeeming voucher numbers.
I contacted Delta’s public relations department yesterday to get a comment on the voucher-guessing problem. It has not responded. If it does, I will post an update.
What should you do? If you have a Delta voucher, redeem it now. Before someone else does.
-----------------------------------------
Source: http://www.elliott.org
Are clever passengers picking random numbers to redeem flight vouchers through Delta Air Lines’ Web site? That’s the contention of one traveler who is stuck in a redemption nightmare from which their appears to be no easy way out.
Jason Plott is a Delta frequent flier who was recently issued $400 in vouchers for being bumped from a flight. But when he went to the airline’s site yesterday to cash in his credits, he found only $6 left. What had happened?
“They told me that Kalina Sanders had used them for a flight,” he said.
Kalina who?
“I have no clue who she is,” he says.
A Delta representative also read two other names of passengers he didn’t recognize. “I think they were guessing voucher numbers to get free flights,” he says. He spent an hour on the phone, with no resolution.
Eventually, Plott received a call from Delta saying he would have to wait 7 to 10 days for a fix, which he’s unhappy about. “Not a very professional way to handle this,” he adds.
The ability to redeem vouchers online is relatively new to Delta. Some airlines still don’t permit it, and there’s a reason: Allowing vouchers to be cashed in online increases redemption rates. Carriers need to keep their redemption rates well under 10 percent in order to continue indiscriminately throwing them at passengers whenever they overbook a flight.
Plott may have either stumbled on a hiccup in Delta’s system that somehow switches names and voucher numbers — in other words, an innocent mistake — or worse, passengers have figured out a way of fraudulently guessing and redeeming voucher numbers.
I contacted Delta’s public relations department yesterday to get a comment on the voucher-guessing problem. It has not responded. If it does, I will post an update.
What should you do? If you have a Delta voucher, redeem it now. Before someone else does.
-----------------------------------------
Source: http://www.elliott.org
0 komentar:
Post a Comment