Why Airlines Need Competition .
JetBlue Names Joseph Eng Executive Vice President, Systems and Technology
JetBlue Airways (Nasdaq:JBLU) today announces the appointment of Joseph Eng to the position of Executive Vice President, Systems and Technology. In this newly created role, Mr. Eng will be responsible for the New York-based low fare, high value airline's information systems and technology strategy.
"JetBlue has earned a reputation among customers as a technologically advanced and savvy company, from easy-to-use online booking at www.jetblue.com to the introduction last year of onboard e-mail and texting with our BetaBlue aircraft," said Russ Chew, JetBlue's President and COO.
"Technology is incredibly important to our customers, and I'm pleased to welcome Joe to the team. Joe brings a wealth of experience in finding and applying customer-focused solutions, and with his leadership, we will continue to innovate meaningful services for our customers." Mr. Eng will report to Mr. Chew, and will represent Systems and Technology on the airline's Executive Team. Duffy Mees, JetBlue's Chief Information Officer, will report to Mr. Eng.
"The appropriate and strategic use of technology is vital to JetBlue's continued success," said Dave Barger, JetBlue's CEO. "I'm pleased to have Joe join our Executive Team, where he will bring his business experience and leadership to our company."
Mr. Eng was previously President and Chief Executive Officer of Spectrum Systems, a provider of IT solutions and services to the public and private sectors. Mr. Eng was recognized by CIO Magazine as one of the top 100 CIOs in 2005 for bold leadership and in 2006 for innovation. This recognition came when he was CIO, leading product development, technology, and global operations, for SWIFT, a world-wide provider of mission critical financial messaging services. Prior to that, he held leadership positions in the telecommunications industry.
"I'm honored to join the JetBlue team," Mr. Eng said. "As an air traveler, I appreciate the customer orientation of the company, and I look forward to contributing to its continued success. The appropriate use of technology to make the customer experience exceptional will continue to set JetBlue apart from the industry." ***
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source: JetBlue Airways
and http://www.airtransportnews.aero/article.pl?id=9616
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Passenger Bill fo Rights Sought by Consumer Advocates
Talk of a passengers bill of rights began a year ago, after a Jet Blue plane was stuck on the tarmac for 12 hours. Jet Blue later apologized and came up with its own passenger bill of rights, but other airlines haven't, and that's why consumer advocates say the government needs to step in.
"We get some of the most horrifying stories from the Philadelphia airport that I've ever heard. We get people calling with children who are ill and they're begging the pilots to take them back to the gate and the pilots refuse to take them back to the gates," said Kate Hanni of the Coalition for Airline Passengers.
Once a full plane pulls away from the gate, Hanni says things can get very uncomfortable. "They're not given useable toilets, they're not give many times breathable air. Sometimes they're so hot there are people passing out on the planes," said Hanni.
The Coalition for Airline passengers wants a Pennsylvania bill to pass. It would limit the amount of time passengers can be stuck on the taramac to three hours before the plane has to turn around and go back to the gate.
The organization opened a complaint line that has been flooded with calls. "Delta Air has stranded passengers, no air conditioning, children are in distress." "It is now close to 4 hours sitting here on the tarmac." "I am stuck on the tarmac and it is 5 hours and we have not left."
A spokesman for the Air Transport Association, which represents the airlines, told me, "Those stories are greatly exaggerated." He went on to say the airlines have set up their own task force to deal with delays, but says a passenger bill of rights will lead to flight cancellations and then people will not make it to their destinations.
Yet, we found plenty of passengers with their own horror stories. Many believe a passenger bill of rights is a good idea. Jeannie Ann Walls, passenger, "I just moved here from Phoenis and we were stuck 9 hours on the runway. 9 hours. That's awful. What was it like? Awful! You can't move there's kids crying and everyone's miserable and you're hungry."
"It would be very good for a lot of people who are claustrophobic or have trouble sitting especially without the air," said Laura Bell another passenger.
Pilots are often reluctant to turn around and return to the gate because then they loose their place in line for takeoff. The airlines say when that happens crews often time out and can't fly and then the flight has to be cancelled. The Pennsylvania bill was introduced several months ago, but it's stuck in committee. New Jersey lawmakers are also considering a passengers bill of rights. New York is the only state that has passed one. ***
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By Robin Taylor
source: http://www.myfoxphilly.com/myfox/pages/News/Detail?contentId=5929077&version=5&locale=EN-US&layoutCode=TSTY&pageId=3.2.1
JetBlue Airways (Nasdaq:JBLU) today announces the appointment of Joseph Eng to the position of Executive Vice President, Systems and Technology. In this newly created role, Mr. Eng will be responsible for the New York-based low fare, high value airline's information systems and technology strategy.
"JetBlue has earned a reputation among customers as a technologically advanced and savvy company, from easy-to-use online booking at www.jetblue.com to the introduction last year of onboard e-mail and texting with our BetaBlue aircraft," said Russ Chew, JetBlue's President and COO.
"Technology is incredibly important to our customers, and I'm pleased to welcome Joe to the team. Joe brings a wealth of experience in finding and applying customer-focused solutions, and with his leadership, we will continue to innovate meaningful services for our customers." Mr. Eng will report to Mr. Chew, and will represent Systems and Technology on the airline's Executive Team. Duffy Mees, JetBlue's Chief Information Officer, will report to Mr. Eng.
"The appropriate and strategic use of technology is vital to JetBlue's continued success," said Dave Barger, JetBlue's CEO. "I'm pleased to have Joe join our Executive Team, where he will bring his business experience and leadership to our company."
Mr. Eng was previously President and Chief Executive Officer of Spectrum Systems, a provider of IT solutions and services to the public and private sectors. Mr. Eng was recognized by CIO Magazine as one of the top 100 CIOs in 2005 for bold leadership and in 2006 for innovation. This recognition came when he was CIO, leading product development, technology, and global operations, for SWIFT, a world-wide provider of mission critical financial messaging services. Prior to that, he held leadership positions in the telecommunications industry.
"I'm honored to join the JetBlue team," Mr. Eng said. "As an air traveler, I appreciate the customer orientation of the company, and I look forward to contributing to its continued success. The appropriate use of technology to make the customer experience exceptional will continue to set JetBlue apart from the industry." ***
---------------------------------------------------------
source: JetBlue Airways
and http://www.airtransportnews.aero/article.pl?id=9616
============================
Passenger Bill fo Rights Sought by Consumer Advocates
Talk of a passengers bill of rights began a year ago, after a Jet Blue plane was stuck on the tarmac for 12 hours. Jet Blue later apologized and came up with its own passenger bill of rights, but other airlines haven't, and that's why consumer advocates say the government needs to step in.
"We get some of the most horrifying stories from the Philadelphia airport that I've ever heard. We get people calling with children who are ill and they're begging the pilots to take them back to the gate and the pilots refuse to take them back to the gates," said Kate Hanni of the Coalition for Airline Passengers.
Once a full plane pulls away from the gate, Hanni says things can get very uncomfortable. "They're not given useable toilets, they're not give many times breathable air. Sometimes they're so hot there are people passing out on the planes," said Hanni.
The Coalition for Airline passengers wants a Pennsylvania bill to pass. It would limit the amount of time passengers can be stuck on the taramac to three hours before the plane has to turn around and go back to the gate.
The organization opened a complaint line that has been flooded with calls. "Delta Air has stranded passengers, no air conditioning, children are in distress." "It is now close to 4 hours sitting here on the tarmac." "I am stuck on the tarmac and it is 5 hours and we have not left."
A spokesman for the Air Transport Association, which represents the airlines, told me, "Those stories are greatly exaggerated." He went on to say the airlines have set up their own task force to deal with delays, but says a passenger bill of rights will lead to flight cancellations and then people will not make it to their destinations.
Yet, we found plenty of passengers with their own horror stories. Many believe a passenger bill of rights is a good idea. Jeannie Ann Walls, passenger, "I just moved here from Phoenis and we were stuck 9 hours on the runway. 9 hours. That's awful. What was it like? Awful! You can't move there's kids crying and everyone's miserable and you're hungry."
"It would be very good for a lot of people who are claustrophobic or have trouble sitting especially without the air," said Laura Bell another passenger.
Pilots are often reluctant to turn around and return to the gate because then they loose their place in line for takeoff. The airlines say when that happens crews often time out and can't fly and then the flight has to be cancelled. The Pennsylvania bill was introduced several months ago, but it's stuck in committee. New Jersey lawmakers are also considering a passengers bill of rights. New York is the only state that has passed one. ***
------------------------------------------------------------------------------------
By Robin Taylor
source: http://www.myfoxphilly.com/myfox/pages/News/Detail?contentId=5929077&version=5&locale=EN-US&layoutCode=TSTY&pageId=3.2.1
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