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Why the Airlines are Tanking

Why the Airlines are Tanking

Over and above the rising cost of fuel, the airline industry has more than lost its way. I’m talking about the overall customer experience. In the last few months of travel, my experiences have been nothing short of terrible. Late flights, missed connections, no explanations, no help. Now I understand that stuff happens when traveling for business or pleasure. But really, how can an industry who relies upon its passengers to make money lose the entire concept of the customer experience?

Jet Blue is among the exceptions. When they screw up, they acknowledge this to their passengers and entire customer base. This is something I appreciate. I have not been on Southwest so I cannot put them in this category. Two of my recent experiences were both with US Air. One was a missed connection for the last flight out to Boston for the evening.

They kept making promises about most of us “should” make our connection. But then when we didn’t, there were no apologies or details. They just handed us rebooked tickets for the next morning and said, well you can either stay at a hotel or remain in the airport overnight. No information was provided about local hotel numbers, which would have been enormously helpful. Fun. You’re on your own. See you in the morning.

The second US Air experience was an overbooked flight. The experience was fraught with anxious passenger energy as they kept moving some passengers aside while boarding, and boarding others. No explanations, no frills. Just “please step aside Ms. Grant”… Then they closed the jetway door, which is a clear indication the plane is taking off without me and 20 other passengers. All we heard was lots of typing and a heartless courtesy “We’ll be with you as soon as possible” from the gate attendants.

So, I want to know why don’t they care about the customer experience? Especially when its their fault. I just don’t get it. I did eventually get to where I needed to go, but not without irritation and frustration. And I know there are others out there who have experienced something far more awful than what I described. The question is, why don’t they care about what passengers experience with their brand???

I will avoid US Air from now on, and use my 2 favorite airlines whenever possible. I’m sure that’s not the result US Air wanted, but they don’t seem to care so why should I? ***

by juliann


Friday´s are Full of Blessings

I had promised a blog friend over at Daily Blessings that I would post my weekly blessings on Fridays, and last Friday came and went I did not post anything. So I apologize for my lack of organizational skills! The purpose of this post is to express your blessings for the week. I find it a great exercise to meditate on God´s goodness.

So, what am I thankful for? Several things, and I will name them here.

- I have joined an internet intern program, and I am learning new task and enjoying it very much. While some task may take me longer than usual, at this point I don´t mind because I am learning.
- A successful work week. I currently work in tourism, and our school group came in just fine and there are no problems, not that there usually are but one never knows. The kids are having a good time.
- My husband secured an awesome business deal, one almost too good to be true. It pretty much fell on his lap and we are still in shock how this came about. The deal has closed, and the Lord blessed him with two christian partners. The three men have different strengths to make the business profitable.
- I am thankful for Jet Blue. You can read my prior post regarding the story.
- I have also signed up for a teaching foundation course at Global Ministry Resource International Training College. This is the same Bible College where I received my ministry credentials, and the only place where I will learn as a student. While I may read other books on different subject, this ministry is the one I trust with my ministry training, especially since what I learn here is what I will be passing onto others. This teaching course is new for me. I have completed others but this is an area that the Lord is leading me in and where I must go right now.
- I celebrated another year on my life. Yes I turned a year older. I am healthy, and feel as though I am on a new road of learning and maturity. Seems we never stop learning, growing and maturing.
- I will be going to the States for two weeks at the end of March. The purpose is business, but the good thing is I can spend some extra time with my other siblings, and my hubby will be joining me for a week. Since I have some business errands to run, he will be my guide and driver!

My week has been blessed indeed. Why not meditate on your blessed week? I am sure they are there, even if you have to look under the rubble.***


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